Shipping & Returns

    Payment Methods

    We accept the following payment methods:

    • Visa
    • Mastercard
    • Discover
    • American Express
    • PayPal

    Sales Tax
     
    Sales tax is only required for orders shipping within our resident state. Therefore, all orders shipping within CALIFORNIA will be charged the applicable sales tax.

    **FOR WHOLESALE SUBMIT YOUR CA RESALE CERTIFICATE TO BE TAX EXEMPT**

    Free Shipping

    We offer free standard shipping on all orders over $75. Offer valid for FedEx Ground Delivery- available for orders shipped within the contiguous United States only. No coupon code needed.

    Certain orders are not eligible for free shipping. Exclusions include:

    • Alaska, Hawaii, and off shore U.S. territories such as Puerto Rico
    • APO/FPO and PO Box addresses

     

    Shipping Policy
    We do not ship international orders at this time. If you have any shipping address in USA then we can take your order. Thank you for your understanding on this matter.

    When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

    Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

     

    Returns Policy
    You may return most new, unopened items within 5 days of delivery for a full refund or store credit. We will cover the cost of the return shipping costs if the return is a result of our error or a defective item.

    Due to the quantity of items purchased there may be a 1-2% defective item rate. We cannot accept returns for the items falling into the 1-2% defective rate category.

    You should expect to receive your refund within 1 week of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

    All items are subject to a 25% restocking fee on all returnable items within the 10 days of the purchasing date depending on their condition when returned.

    If you need to return an item, please e-mail us at sale@misslilusa.com

    Sales invoice must accompany ALL returns, warranties and cores. All merchandise MUST be returned in original packaging and in resalable condition. No refund on special orders or items over 10 days old and no returns without an RMA (Returned Merchandise Authorization)#.

    Once a RMA# is issued we will provide the return address. Please provide tracking information once the return has been sent. This is needed to ensure the return was accepted and arrived safely.

    Shipping & handling charges are non-refundable.

    Order Changes

    You may request a change to your order, provided your order has not already been processed and shipped. Please call or e-mail during business hour to change your order.

    Typographical Errors

    In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we have the right to refuse or cancel any orders placed for product listed at the incorrect price. We have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will immediately issue a credit to your credit card account in the amount of the charge.

    Order Acceptance Policy

    Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserves the right at any time after receipt of your order to accept or decline your order for any reason. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $1,000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.

    Customer Information

    Any customer information including any email addresses received by MissLilUSA.com will only be used in connection with your order, and will not be sold, or transferred to any third party. Periodically, we may wish to communicate with customers via email or electronic newsletter, if for any reason you do not wish to receive email communications from MissLilUSA.com, then you may send an email with "remove from email list" in the subject, and you will not receive any further email communications from us.

    Security

    Whether you are placing an order by phone or the internet, security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once the information is received through the internet or by phone, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security.